Vendor Rating System

How Brands Rate Vendors

Vendor Performance Rating Framework

Brands evaluate vendors across five key performance categories after verified deal completion. These ratings help vendors build credibility and improve their services.

Based on Completed Deals
Verified Transactions Only
Multi-Category Evaluation

Vendor Rating Categories

Brands evaluate vendors across these five key performance areas to provide comprehensive feedback on service delivery and business relationship quality.

Service Quality

Evaluation of deliverable quality, technical expertise, and outcome achievement against expectations.

Rating Criteria:

1
Deliverable meets or exceeds specifications
2
Technical expertise demonstrated throughout project
3
Final outcome achieves business objectives
4
Quality consistent across all aspects of service
5
Attention to detail and craftsmanship

Timeline Management

Assessment of deadline adherence, milestone completion, and proactive schedule communication.

Rating Criteria:

1
Meets agreed-upon deadlines
2
Completes milestones as scheduled
3
Communicates timeline updates proactively
4
Manages scope changes with appropriate timeline adjustments
5
Provides realistic timeline estimates

Communication Excellence

Rating of responsiveness, clarity, and professional interaction throughout the engagement.

Rating Criteria:

1
Responds to messages in a timely manner
2
Communicates clearly and effectively
3
Maintains professional demeanor in all interactions
4
Provides regular status updates
5
Listens and incorporates feedback appropriately

Problem Resolution

Evaluation of issue identification, solution development, and crisis management effectiveness.

Rating Criteria:

1
Proactively identifies potential issues
2
Develops effective solutions to problems
3
Manages unexpected challenges efficiently
4
Takes ownership of problems within scope
5
Implements preventative measures for future issues

Value Delivery

Assessment of cost-effectiveness, additional value provision, and overall return on investment.

Rating Criteria:

1
Provides services at fair market value
2
Delivers additional value beyond scope when possible
3
Demonstrates clear ROI for services provided
4
Transparent about costs and billing
5
Offers solutions that scale with business needs

Rating Examples

See how real vendors are rated across different service categories after successful deal completion.

C

Cannabis Tech Solutions

Technology
Client
Green Valley Cannabis
Project
E-commerce Platform Development
Completion Date
2024-01-15
Verification Status
Deal Verified

Overall Rating

4.8

"Cannabis Tech Solutions delivered an exceptional e-commerce platform that exceeded our expectations. Their team was highly responsive and professional throughout the project. They met all deadlines and quickly resolved any issues that arose. The value delivered relative to cost was outstanding, and we've already seen significant ROI from the implementation."

Category Ratings

Service Quality
4.8
Timeline Management
4.5
Communication Excellence
5.0
Problem Resolution
4.7
Value Delivery
4.9
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